Privacy Policy - Property Action Network -

Privacy Policy | Property Action Network Website

1. Introduction
Property Action Network (“we”, “us”, “our”) is committed to protecting your privacy and ensuring compliance with UK data protection laws (including UK GDPR and Data Protection Act). This Privacy Policy explains how we collect, use, store, share and protect your personal data when you use our website propertyactionnetwork.co.uk, join our training / mentorship programs, or otherwise interact with us.

By using our site or services, you agree to the terms of this policy.

2. Controller / Contact Information

Legal entity: Heather Smail Property Group (add the link of the HSPG website here)
Registered address: Nottingham England.
Contact email for privacy matters: info@propertyactionnetwork.co.uk

3. What personal data we collect
We may collect the following personal data:

Identity data: name, username or similar identifier
Contact data: email address, phone number
Demographic data: e.g. country, region (optional)
Profile data: your interests, membership status, content preferences
Usage data: how you interact with our site / training / mentorship portal (pages visited, session info, login/logout, membership activity)
Technical data: IP address, browser type & version, operating system, device type, referrer URL, timestamps
Communications data: messages you send us, feedback, support tickets

4. How we collect your data
We collect data via:

When you register / sign up / purchase / subscribe for our services (e.g. membership or mentorship program)
When you fill out contact / enquiry / registration forms
When you contact us by email, phone, or via support channels
Automatically, via cookies and other tracking technologies when you use our website / platform
From third parties if you consent or where permitted by law (e.g. payment processors, analytics providers)

5. Purposes for which we process your data & lawful bases
We use your personal data for:

Purpose
Providing you access to and managing your membership, courses, or services
Responding to your enquiries, support, requests
Sending you updates, newsletters, or marketing (if you opt in)
Improving / maintaining our platform, analyzing how users use it
Fraud prevention, security, compliance with legal obligations

6. Cookies and tracking technologies

We use cookies and similar tools (e.g. session cookies, persistent cookies, tracking pixels) to enhance user experience, analyze site usage, and deliver marketing.
On first visit, a cookie consent banner will allow you to accept or reject non-essential cookies.
You can manage or disable cookies via your browser settings; note that disabling certain cookies may affect functionality.

7. Sharing your data / third parties
We may share your data with:

Service providers (e.g. hosting, platform providers, payment processors, email / marketing tools) acting as data processors
Partners or contractors who help us deliver services (e.g. content delivery, course platforms)
Legal/regulatory authorities if required by law
In event of a business reorganisation, merger or acquisition — data may be transferred subject to protections

We will ensure any third party we share data with has appropriate security and data protection controls in place.

8. International transfers
If your data is transferred outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place (e.g. standard contractual clauses or other legal mechanisms) to protect your rights.

9. Data retention
We retain personal data only as long as needed for the purposes set out in this policy, or as required by law. For example:

Membership / account data: as long as your account is active + some period after closing (e.g. for legal / tax / dispute resolution)
Enquiry / contact data: until request resolved + retention period (e.g. 12-24 months)
Marketing data: until you unsubscribe or withdraw consent
Usage / technical / analytical data: for a defined period (e.g. up to 24 months) unless anonymised

10. Your rights
Under UK GDPR and related laws, you have rights including:

Right to access your personal data
Right to correct / update inaccurate or incomplete data
Right to erase your data (in specific circumstances)
Right to restrict or object to processing
Right to data portability (if applicable)
Right to withdraw consent at any time (for processing based on consent)
Right to lodge complaint with Information Commissioner’s Office (ICO) if you believe your rights are infringed

To exercise any of these rights, contact us using the contact details above.

11. Security
We use reasonable technical and organisational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, monitoring.

12. Children
Our site and services are intended for people aged 16 or over. We do not knowingly collect personal data from children under 16. If we become aware of such data being collected, we will delete it.

13. Changes to this policy
We may update this policy from time to time. When we do, we will post the updated version on this page with a revised “Last updated” date. We may also notify you if changes materially affect how your data is processed.

14. How to contact us
If you have questions about this policy or want to exercise your rights, contact:
info@propertyactionnetwork.co.uk